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Cancellation and refund policy

 

  1. Tickets are not refundable under any circumstances other than a cancellation of the event. Multi artist events may include changes in line up or venue which do not constitute a material change, and therefore do not qualify for a refund.  In the event of cancellation, the full value of the ticket less any booking fees, transaction fees, postage, and insurance will be refunded to your original payment method, we are unable to refund to alternative accounts. In some cases, there will be a deadline for a refund / new date request which may invalidate your refund request if not responded to in time.
  2. In the event of LUX NIGHTCLUB acting negligently, we will refund your full payment including booking fees. These scenarios are extremely rare but comprise of:
    • Us sending the wrong order (we may need incorrect tickets returned before refunding)
    • Us failing to send tickets as required nor arranging an alternative door collection
    • Us sending tickets to the wrong address (except if you provide an incorrect address)
  3. We are unable to accept any liability or replace any tickets lost, stolen or damaged after they have been received by you.
  4. The Rules and Regulations of the venue, event organiser or promoter for which this ticket was purchased must be adhered to.
  5. Although we will do our best to keep you informed of any cancellation, it is the ticket holders’ responsibility to establish whether an event has been cancelled and the date and time of any rearranged event.
  6. Venue management reserves the right to refuse admission and may conduct security searches on entry. Should you be refused entry for any reason, including but not limiting to how you are dressed, we are not liable to refund you for the ticket you have purchased.
  7. You are advised to check if the venue has a last entry time. Even ticket holders may not be admitted after this time.
  8. Customers are advised that event content is uploaded to the Website by third parties. We endeavour to monitor this for accuracy and decency but are not liable for this information.
  9. There is no obligation to refund monies or exchange tickets if management alters or varies the programme due to events or circumstances beyond its control.
  10. There is no obligation to refund monies or exchange tickets should an event organiser subsequently offer any discount or promotion that makes tickets available at a price lower than that previously paid by any customer.
  11. Should you have a complaint about an event that has taken place, we will take this up with the event organiser provided you have contacted us within 48 hours of the event taking place. We cannot guarantee any outcome.
  12. Tickets are not transferable. If not purchased from an authorised outlet, tickets may be declared void and will not guarantee entry to the venue.
  13. You are advised to check with the venue if photographic and recording equipment is prohibited. Also laser pens, mobile phones, dogs (except guide dogs) and patron’s own food and drink.
  14. The event organiser, venue management accept no responsibility for any personal property.
  15. Ticket holders consent to filming, sound recording and photography as members of the audience.
  16. Tickets may be restricted to a maximum number per person. We reserve the right to cancel tickets purchased in excess of this number.
  17. We reserve the right to cancel any tickets we believe to have been purchased fraudulently.
  18. LUX Nightclub does not accept any liability for any losses or claims arising from any inability to access the website, any interruption or any failure to complete a transaction.
  19. For any other queries or help, please click here.